Shipping & Returns

SHIPPING

DESSON currently ships to addresses within the United States only.

  • Standard Tracked Shipping: $6.99 for orders under $80.
  • Free Standard Tracked Shipping: available for orders of $80 or more after discounts and before taxes.

Orders are typically processed within 2–5 business days. Orders placed on weekends or holidays begin processing on the next business day.

After dispatch, delivery from our warehouse in China to the United States typically takes 2–4 weeks. Customs processing, carrier delays, severe weather, or peak shopping periods can extend delivery to as long as 6 weeks in uncommon cases.

When your order ships, we will email tracking information to the address provided at checkout. Customers are responsible for entering a complete and accurate delivery address. Contact support@dessonco.com as soon as possible if an address correction is needed; changes cannot be guaranteed after dispatch.

Any applicable import duties, taxes, or customs fees are the customer's responsibility unless otherwise stated at checkout.

RETURNS AND EXCHANGES

You may request a return or exchange within 30 days of delivery. Before sending an item back, email support@dessonco.com with your order number and reason for the request. Returns sent without prior authorization may not be accepted.

To be eligible, the item must be unworn and unused, with its original tags, protective lens films, accessories, and original packaging. Proof of purchase is required.

For preference-based returns, customers are responsible for return shipping. Original shipping charges are non-refundable. If an item arrives damaged, defective, or incorrect, contact us with photographs so we can review the issue; when approved, DESSON will cover reasonable return or replacement shipping costs.

Exchanges are subject to availability. If the requested replacement is unavailable, we will process an eligible refund instead.

After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card provider may require additional processing time.

Customized products, prescription products, final-sale items, and complimentary gifts cannot be returned unless they arrive damaged, defective, or incorrect.