Refund policy

RETURNS AND EXCHANGES

You may request a return or exchange within 30 days of delivery. Before sending an item back, email support@dessonco.com with your order number and reason for the request. Returns sent without prior authorization may not be accepted.

To be eligible, the item must be unworn and unused, with its original tags, protective lens films, accessories, and original packaging. Proof of purchase is required.

For preference-based returns, customers are responsible for return shipping. Original shipping charges are non-refundable. If an item arrives damaged, defective, or incorrect, contact us with photographs so we can review the issue; when approved, DESSON will cover reasonable return or replacement shipping costs.

Exchanges are subject to availability. If the requested replacement is unavailable, we will process an eligible refund instead.

After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card provider may require additional processing time.

Customized products, prescription products, final-sale items, and complimentary gifts cannot be returned unless they arrive damaged, defective, or incorrect.